Welcome to Reo Innovation. These Terms and Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing our website or placing an inquiry or order with Reo Innovation, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website or services.
1. About Reo Innovation
Reo Innovation is an exporter and supplier of a wide range of industrial, commercial, and consumer products including, but not limited to:
- Electrical Products & Accessories
- Hardware & Furniture Fittings
- Mechanical Components
- Eco-Friendly Packaging Products
- Paper Products
- Agricultural & Food Products
- Other export products listed on our website
All information provided on this website is intended for general business and informational purposes.
2. Acceptance of Terms
By accessing our website, submitting an inquiry, requesting a quotation, or purchasing products from Reo Innovation, you acknowledge that you have read, understood, and accepted these Terms and Conditions.
3. Eligibility
You must be at least 18 years of age and legally capable of entering into a binding agreement to use our website or purchase our products.
If you are using our website on behalf of a company or organization, you confirm that you have the authority to bind that organization to these Terms.
4. Products and Services
Reo Innovation supplies products to customers worldwide.
Product images, descriptions, specifications, colors, packaging, dimensions, and technical information displayed on our website are provided for reference only.
Actual products may vary due to manufacturing improvements, supplier updates, or production requirements without prior notice.
We reserve the right to:
- Modify product specifications
- Discontinue products
- Introduce new products
- Change packaging
- Update technical information
at any time without prior notice.
5. Quotations and Pricing
All quotations provided by Reo Innovation are subject to availability and validity periods mentioned in the quotation.
Prices may change due to:
- Raw material cost fluctuations
- Currency exchange rates
- Shipping costs
- Government taxes
- Import or export regulations
- Supplier pricing changes
A quotation does not constitute a binding agreement until confirmed by Reo Innovation.
6. Orders
Orders are considered confirmed only after:
- Written acceptance by Reo Innovation;
- Receipt of any required advance payment, where applicable; and
- Confirmation of product availability.
Reo Innovation reserves the right to refuse or cancel any order for any reason, including but not limited to pricing errors, product availability, compliance requirements, or suspected fraudulent activity.
7. Payments
Payment terms shall be communicated separately in quotations, invoices, or purchase agreements.
Accepted payment methods may include bank transfer and other mutually agreed payment methods.
Products may not be dispatched until payment obligations have been fulfilled, unless otherwise agreed in writing.
Customers are responsible for any applicable banking charges, taxes, customs duties, import duties, or government fees.
8. Shipping and Delivery
Delivery dates are estimated and provided in good faith.
While Reo Innovation strives to meet estimated delivery schedules, delays may occur due to:
- Manufacturing delays
- Shipping carrier delays
- Customs clearance
- Weather conditions
- Government regulations
- Force majeure events
- Other circumstances beyond our reasonable control
Reo Innovation shall not be liable for losses resulting from delivery delays.
Risk in the products transfers to the buyer upon dispatch or delivery as agreed between the parties.
9. International Trade
Customers are responsible for ensuring that imported products comply with the laws and regulations of their destination country.
Import licenses, customs clearance, duties, taxes, certifications, and regulatory approvals remain the responsibility of the customer unless otherwise agreed in writing.
10. Inspection of Goods
Customers should inspect all products immediately upon receipt.
Any claims regarding:
- Damaged products
- Incorrect products
- Quantity shortages
- Manufacturing defects
must be reported in writing within 7 business days after delivery.
Failure to notify us within this period may be considered acceptance of the products.
11. Returns and Refunds
Returns are accepted only after prior written approval from Reo Innovation.
Products may not be eligible for return if they:
- Have been used
- Are custom manufactured
- Are specially sourced
- Are damaged due to customer handling
- Have been modified after delivery
Approved refunds or replacements will be processed in accordance with our return review process.
Shipping costs, customs charges, and related expenses may not be refundable unless otherwise agreed.
12. Intellectual Property
All website content including but not limited to:
- Logos
- Product images
- Graphics
- Documents
- Product descriptions
- Catalogs
- Designs
- Website layout
- Text
- Software
is the exclusive property of Reo Innovation unless otherwise stated.
No material may be copied, reproduced, distributed, published, or used without prior written permission.
13. Website Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access to our systems.
- Upload malicious software or harmful code.
- Copy or scrape website content.
- Interfere with website functionality.
- Misrepresent your identity.
- Submit false or misleading information.
Violation of these Terms may result in suspension or termination of access.
14. User Information
By submitting inquiries, quotations, or business information through our website, you confirm that the information provided is accurate and complete.
You are responsible for maintaining the confidentiality of any account credentials associated with our services.
15. Third-Party Links
Our website may contain links to third-party websites for convenience.
Reo Innovation does not control, endorse, or assume responsibility for any third-party websites, products, services, or content.
Users access third-party websites at their own risk.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Reo Innovation shall not be liable for any:
- Indirect damages
- Incidental damages
- Special damages
- Consequential damages
- Loss of profits
- Business interruption
- Loss of business opportunities
- Loss of data
arising from the use of our website, products, or services.
Our total liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.
17. Disclaimer
The information provided on this website is offered on an “as is” and “as available” basis.
While we strive to maintain accurate and current information, Reo Innovation makes no warranties regarding:
- Accuracy
- Completeness
- Reliability
- Suitability
- Availability
of any information, products, or services displayed on the website.
Customers should independently verify product suitability before placing orders.
18. Force Majeure
Reo Innovation shall not be responsible for any delay or failure to perform obligations caused by events beyond reasonable control, including but not limited to:
- Natural disasters
- Fire
- Flood
- Earthquake
- Pandemic
- War
- Government restrictions
- Labor disputes
- Transportation disruptions
- Power failures
- Cyber incidents
Performance obligations shall be suspended during such events.
19. Indemnification
You agree to indemnify and hold harmless Reo Innovation, its directors, employees, partners, suppliers, and affiliates from any claims, damages, liabilities, costs, or expenses arising from:
- Your misuse of the website;
- Violation of these Terms;
- Violation of applicable laws; or
- Infringement of any third-party rights.
20. Privacy
Your use of our website is also governed by our Privacy Policy.
By using our services, you consent to the collection and processing of your information in accordance with our Privacy Policy.
21. SMS Messaging Terms
By opting in to receive SMS communications from Reo Innovation, you agree to receive text messages regarding:
Transactional SMS
- Inquiry follow-ups
- Quotations
- Order updates
- Shipping notifications
- Appointment scheduling
- Customer support
- Verification codes
Promotional SMS
- Promotions
- Product launches
- Special offers
- Discounts
- Marketing campaigns
- Newsletters
Message Frequency
Message frequency varies depending on your interactions with Reo Innovation.
Message & Data Rates
Message and data rates may apply according to your wireless carrier’s pricing plan.
Opt-Out
You may opt out of receiving SMS messages at any time by replying STOP to any SMS message from us. After opting out, you will no longer receive SMS communications unless you opt in again.
Help
Reply HELP to any SMS message for assistance, or contact us through our Contact page.
Consent
Your consent to receive SMS messages is not a condition of purchase. You may use our products or services without agreeing to receive SMS communications.
Supported Carriers
SMS delivery depends on your mobile carrier. Reo Innovation is not responsible for delayed or undelivered messages caused by carrier issues.
22. Changes to These Terms
Reo Innovation reserves the right to modify these Terms and Conditions at any time without prior notice.
Updated versions will become effective immediately upon publication on our website.
Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.
23. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.
24. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
25. Entire Agreement
These Terms and Conditions constitute the complete agreement between Reo Innovation and users regarding the use of the website and supersede all prior understandings, communications, or agreements relating to the same subject matter.
26. Contact Information
If you have any questions regarding these Terms and Conditions, please contact us:
Email: info@reoinnovation.com