Privacy Policy

1. Introduction

Welcome to Reo Innovation. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.reoinnovation.com or engage with us for business inquiries, product orders, or export services.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us using the contact information provided at the end of this document.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not access or use our website or services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express interest in obtaining information about us or our products and services, participate in activities on the website, or otherwise contact us.

2.1 Personal Information You Provide to Us

The personal information we collect may include the following:

Contact Information:

  • Full name
  • Company name
  • Email address
  • Phone number
  • WhatsApp number
  • Business address
  • Country

Business Information:

  • Type of business or industry
  • Product requirements and specifications
  • Quantity requirements
  • Delivery preferences
  • Target price information

Communication Information:

  • Messages and inquiries you send to us
  • Feedback and responses to surveys
  • Product reviews or testimonials

Account Information (if applicable):

  • Username and password
  • Order history
  • Saved preferences

Transaction Information:

  • Purchase orders and quotations
  • Payment information (processed securely through third-party payment processors)
  • Shipping and billing addresses
  • Order details and specifications

2.2 Information Automatically Collected

When you visit our website, certain information about your device and browsing actions is automatically collected. This may include:

Device and Usage Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device identifiers
  • Pages visited and time spent on pages
  • Referral source (website you came from)
  • Date and time of visit
  • Clickstream data

Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our website.

Types of cookies we use:

  • Essential Cookies: Required for the website to function properly
  • Analytics Cookies: Help us understand how visitors interact with our website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Track visitors across websites to display relevant advertisements

3. How We Use Your Information

We use the personal information we collect or receive for the following purposes:

3.1 To Provide and Manage Services

  • Process and fulfill your product inquiries and orders
  • Communicate with you about our products and export services
  • Provide quotations and pricing information
  • Prepare and send export documentation
  • Coordinate shipping and delivery
  • Handle customer service inquiries and support requests

3.2 To Improve Our Business

  • Analyze how our website is used to improve functionality
  • Conduct research and analysis to understand customer needs
  • Develop new products and services
  • Improve existing products and services
  • Enhance user experience on our website

3.3 To Communicate With You

  • Send you information about products, services, and promotions
  • Provide updates about your orders and inquiries
  • Respond to your questions and requests
  • Send administrative information and service updates
  • Notify you about changes to our terms, policies, or services

3.4 For Marketing Purposes

  • Send marketing communications about products that may interest you
  • Display personalized advertisements
  • Conduct promotional activities and campaigns
  • Send newsletters and product updates (with your consent)

3.5 To Ensure Security and Prevent Fraud

  • Monitor and analyze usage patterns to detect suspicious activity
  • Prevent fraudulent transactions
  • Protect against unauthorized access
  • Ensure compliance with legal obligations
  • Enforce our terms and conditions

3.6 For Legal Compliance

  • Comply with applicable laws and regulations
  • Respond to legal requests and prevent harm
  • Protect our rights and property
  • Resolve disputes and enforce agreements

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

Consent: You have given us explicit consent to process your personal information for a specific purpose (e.g., receiving marketing emails).

Contract: Processing is necessary to fulfill a contract with you, such as processing your order or providing export services.

Legal Obligation: Processing is necessary to comply with legal obligations, such as tax and accounting requirements.

Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services, fraud prevention, or direct marketing, provided these interests are not overridden by your data protection rights.

Vital Interests: Processing is necessary to protect someone’s life or health.

You have the right to withdraw your consent at any time. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

5. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

5.1 With Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • Payment processors (for secure payment transactions)
  • Shipping and logistics companies (for order delivery)
  • Email service providers (for sending communications)
  • Web hosting providers (for website maintenance)
  • Analytics providers (for website analysis)
  • Customer relationship management (CRM) systems
  • Marketing platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 For Business Transfers

If Reo Innovation is involved in a merger, acquisition, asset sale, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

5.3 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

5.4 For Legal Reasons

We may disclose your information if required to do so by law or in response to valid requests by public authorities, including:

  • Complying with legal processes, court orders, or government requests
  • Protecting the rights, property, or safety of Reo Innovation, our customers, or others
  • Investigating and preventing fraud or security issues
  • Enforcing our terms and conditions

5.5 With Business Partners

We may share your information with trusted business partners for export coordination, joint marketing efforts, or collaborative product development, always with appropriate safeguards in place.

6. International Data Transfers

Reo Innovation is based in India and serves international clients. Your information may be transferred to, stored, and processed in India or other countries where our service providers operate.

If you are located in the European Economic Area (EEA) or other regions with data protection laws, please note that we will take appropriate measures to ensure your personal information receives an adequate level of protection, including:

  • Standard Contractual Clauses approved by the European Commission
  • Ensuring service providers are certified under appropriate data protection frameworks
  • Implementing technical and organizational security measures

By using our services, you acknowledge and agree to the transfer of your information to countries outside your country of residence.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

  • Inquiry Information: 2 years from last contact
  • Customer Information: Duration of business relationship plus 7 years for tax and legal compliance
  • Website Usage Data: 24 months
  • Marketing Communications: Until you unsubscribe or withdraw consent
  • Transaction Records: 7 years for accounting and legal requirements

When we no longer need your personal information, we will securely delete or anonymize it.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Technical Measures:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Encrypted storage of sensitive information
  • Firewall protection and intrusion detection systems
  • Regular security updates and patches
  • Access controls and authentication mechanisms

Organizational Measures:

  • Limited access to personal information on a need-to-know basis
  • Employee training on data protection and privacy
  • Confidentiality agreements with employees and service providers
  • Regular security audits and assessments
  • Incident response procedures

Despite our security measures, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

9.1 General Rights

Right to Access: You can request copies of your personal information held by us.

Right to Rectification: You can request correction of inaccurate or incomplete information.

Right to Erasure: You can request deletion of your personal information in certain circumstances.

Right to Restrict Processing: You can request that we limit how we use your information.

Right to Data Portability: You can request a copy of your information in a structured, commonly used format.

Right to Object: You can object to our processing of your information for direct marketing or legitimate interests.

Right to Withdraw Consent: If we rely on your consent, you can withdraw it at any time.

9.2 GDPR Rights (for EEA Residents)

If you are a resident of the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

  • Right to lodge a complaint with a supervisory authority
  • Right not to be subject to automated decision-making
  • Right to detailed information about processing activities

9.3 How to Exercise Your Rights

To exercise any of these rights, please contact us using the contact information below. We will respond to your request within one month, or as required by applicable law.

To protect your privacy and security, we may require verification of your identity before processing your request.

10. Third-Party Websites and Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy practices or content. When you leave our website, we encourage you to read the privacy policy of every website you visit.

11. Children’s Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from children without parental consent, we will take steps to delete that information.

12. Marketing Communications

With your consent, we may send you marketing emails about our products, services, special offers, and industry news. You can opt out of receiving marketing communications at any time by:

  • Clicking the “unsubscribe” link in any marketing email
  • Contacting us directly using the contact information below
  • Updating your communication preferences in your account settings

Please note that even if you opt out of marketing communications, we may still send you non-promotional emails related to your orders, inquiries, or account administration.

13. Do Not Track Signals

Some web browsers have a “Do Not Track” feature that signals to websites that you do not want your online activities tracked. Currently, our website does not respond to Do Not Track signals. We continue to work on ways to honor these signals in the future.

14. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational reasons. When we make changes, we will:

  • Update the “Last Updated” date at the top of this policy
  • Notify you via email or prominent notice on our website if changes are significant
  • Obtain your consent if required by applicable law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Reo Innovation

Address:
8, Kubernagar,
Behind G.L. Patel High School,
Unjha, Gujarat, India – 384170

Email: info@reoinnovation.com

Phone: +91 81403-18411

WhatsApp: +91 81403-18411

Data Protection Officer:
For privacy-related inquiries, you can reach our Data Protection Officer at: info@reoinnovation.com

Response Time:
We aim to respond to all privacy inquiries within 30 days.

16. Complaints and Supervisory Authority

If you are located in the European Economic Area and believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.

A list of supervisory authorities can be found at: https://edpb.europa.eu/about-edpb/board/members_en

17. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.

Types of Cookies We Use

Essential Cookies (Required)

  • Enable basic website functionality
  • Remember your session and login status
  • Cannot be disabled

Performance Cookies (Analytics)

  • Help us understand how visitors use our website
  • Collect anonymous information about page visits
  • Allow us to improve website performance

Functionality Cookies

  • Remember your preferences and settings
  • Personalize your experience
  • Enhance website features

Marketing Cookies (Optional)

  • Track your browsing across different websites
  • Display relevant advertisements
  • Measure advertising effectiveness

Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to:

  • View what cookies are stored
  • Delete cookies individually or all at once
  • Block cookies from specific websites
  • Block all cookies
  • Delete all cookies when closing the browser

Please note that blocking or deleting cookies may impact your experience on our website and limit certain features.

Browser-Specific Instructions:

  • Google Chrome: Settings > Privacy and security > Cookies and other site data
  • Mozilla Firefox: Options > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Microsoft Edge: Settings > Cookies and site permissions

Third-Party Cookies

Our website may use third-party services that place cookies on your device, including:

  • Google Analytics (website analytics)
  • Social media platforms (sharing buttons)
  • Marketing and advertising platforms

These third parties have their own privacy policies governing their use of cookies. We recommend reviewing their policies for more information.

Updates to Cookie Policy

We may update our cookie policy periodically. Any changes will be reflected in this Privacy Policy with an updated “Last Updated” date.

18. Your California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to Know: You can request information about the personal information we collect, use, and disclose.

Right to Delete: You can request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out: You can opt out of the sale of your personal information. (Note: Reo Innovation does not sell personal information.)

Right to Non-Discrimination: You have the right to not receive discriminatory treatment for exercising your CCPA rights.

To exercise these rights, please contact us using the information provided above. We will verify your identity before processing your request.

19. Consent

By using our website and services, you consent to this Privacy Policy and agree to its terms. If you do not agree with this policy, please discontinue use of our website and services immediately.

For specific processing activities that require consent (such as marketing communications), we will obtain your explicit consent before processing your information.

20. Language

This Privacy Policy is provided in English. In case of any inconsistencies or different interpretations between the English version and translations in other languages, the English version shall prevail.

Thank you for trusting Reo Innovation with your personal information. We are committed to protecting your privacy and handling your data responsibly.

Quick Reference Guide

Need to:

  • Access your data? Contact us at info@reoinnovation.com
  • Correct your information? Email info@reoinnovation.com
  • Delete your account? Send request to info@reoinnovation.com
  • Unsubscribe from emails? Click unsubscribe link in any email
  • Ask questions? Call +91 81403-18411 or email info@reoinnovation.com

Our Commitment:

  • We protect your data with industry-standard security
  • We never sell your personal information
  • We respond to privacy requests within 30 days
  • We only collect data necessary for our services
  • We keep your information only as long as needed